Refund policy

Every Asala piece is made by hand in Nablus. If something is not right, we want to hear from you.

Returns

You can ask to return a piece within 14 days of receiving it. It must be unworn, undamaged and in its original Asala box. To start a return, message us on WhatsApp at +970 594 786 715 or email jewelryasala5@gmail.com with your order number.

Pieces we cannot take back

Made-to-order pieces, pieces made in a size or finish chosen for you, and pieces engraved with a name or date cannot be returned unless they arrive damaged or faulty.

Damaged or faulty pieces

Please check your order when it arrives. If a piece is damaged or faulty, contact us within 7 days with a photo and we will repair it, replace it or refund you.

Refunds

Once we receive and check the returned piece, we refund the original payment method within 10 working days. Delivery fees are not refunded unless the piece was damaged or faulty.