Terms of service

These terms apply to every visit to asalajewelry.com and every order placed on it. By using the site or placing an order, you agree to them.

Who we are

Asala is a jewellery studio in Nablus, Palestine. You can reach us on WhatsApp at +970 594 786 715 or by email at jewelryasala5@gmail.com.

Our pieces

Every piece is made by hand, so small differences in shape, finish and colour are part of its character and are not defects. Photographs and 3D views show each design as accurately as we can, but screens vary.

Prices and payment

Prices are shown in Israeli new shekels (ILS). Delivery is added at checkout. Payment is taken securely by card at checkout. We may correct a price that was shown in error before we accept your order.

Orders

An order is accepted when we send you an order confirmation. We may decline or cancel an order, for example if a piece is no longer available or a price was shown in error; if we do, we refund any amount paid in full.

Made-to-order and personalised pieces

Made-to-order pieces take 2 to 3 weeks to make. Pieces made in a size or finish chosen for you, or engraved with a name or date, cannot be cancelled once work has started.

Delivery and returns

Delivery is described in our Shipping policy, and returns and refunds in our Refund policy.

Designs and content

All designs, photographs, 3D models and text on this site belong to Asala and may not be copied or used without our written permission.

Liability

We are responsible for supplying the pieces you order as described. We are not responsible for losses that were not foreseeable when you ordered. Nothing in these terms limits rights you have under the law.

Changes

We may update these terms from time to time. The version on the site when you place an order applies to that order.

Law

These terms are governed by the laws applicable in Palestine.